State Farm® Insurance Agent Roy Hooker III
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kym Hoffa
September 4, 2025
5
out of
5
rating by Kym Hoffa
"I have been with this agency for almost 20 years and have had the best service. Always quick to help you. Kylie is always friendly and so helpful."
We responded:
"Kym - thank you for your kind review, knowing that we have served you for 20 years is so gratifying. Kylie loves working with our clients and helping them with their insurance needs."
Davidmichael DeWalt
September 3, 2025
5
out of
5
rating by Davidmichael DeWalt
"Kylie is amazing!!!"
We responded:
"Thank you for describing Kylie so perfectly ... I, along with so many of our clients certainly agree with you. Please know that we are so pleased to have the opportunity to help you with your insurance needs."
Laura Babbitt
August 29, 2025
5
out of
5
rating by Laura Babbitt
"Shelbie is a wonderful agent to work with!! I highly recommend her!! She is amazing!!"
We responded:
"Thank you for the five-stars, Laura! Shelbie is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
Joseph Traugott
August 28, 2025
5
out of
5
rating by Joseph Traugott
"I appreciated Kylie's help with fine-tuning insurance on my two autos. Working with her was easy and efficient. Very good!"
We responded:
"Joseph, thank you for taking the time to share about Kylie. She is a true professional that focuses on tailoring a client's insurance needs to the coverages available. Please know how much we appreciate you and your business."
la q
August 26, 2025
5
out of
5
rating by la q
"Denise Duck at Roy Hooker has been our State Farm Agent for a long time and has always provided us with five star service. Always prompt, thorough, and kind. So thankful!"
We responded:
"Thank you for taking the time to share your thoughts on Denise. She is the heart and soul of our agency. With a tremendous knowledge of insurance along with a deep concern for our policyholders, she takes great pride in working with our clients."
Robert Marley
August 21, 2025
5
out of
5
rating by Robert Marley
"Customer of Roy Hooker agency since 2017. I've worked with Kylie and Shelby on multiple occasions regarding home/auto quotes and various questions. She's always very knowledgeable and helpful."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Dave Finkel
August 19, 2025
5
out of
5
rating by Dave Finkel
"Denise Duck has helped me with multiple insurance policies over the years. She has always been knowledgeable, helpful, timely and very competent. Definitely 5 stars in all aspects."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
samantha DeWalt
August 18, 2025
5
out of
5
rating by samantha DeWalt
"Kylie and Shelby are the absolute best! So quick and responsive. I love their professionalism and dedication to their customers. I couldn’t find my home inspection and they were able to send it to me within minutes."
We responded:
"Thank you for your kind review. Kylie and Shelby, along with Denise and Melissa, are certainly a great team and work hard for our policyholders. I am glad you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Michael Leaser
August 8, 2025
5
out of
5
rating by Michael Leaser
"Kylie did a great job getting me the best new rate for my insurance with my college son moving away."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Elaine Holley
August 4, 2025
5
out of
5
rating by Elaine Holley
"Kylie and Shelby are always so helpful, kind and friendly. They truly know what they are doing and are patient with those of us who have so many questions.. They are great!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Lisa Cook
July 31, 2025
5
out of
5
rating by Lisa Cook
"Kylie was very helpful. State Farm can't be beat!!"
We responded:
"Lisa, thank you for your kind words. I agree Kylie is super! She has many years of experience with State Farm and really knows her policies and how to best help our clients."
Dale Denham
July 31, 2025
5
out of
5
rating by Dale Denham
"Always responsive, always helpful. Wonderful to work with. I work mostly with Kylie who is great, but any time she is not available, someone takes great care of us."
We responded:
"Dale - Thank you for taking the time to share with us your experience with Kylie and our Team. With a deep desire to always try to take exceptional care of our clients they certainly appreciate your kind words."
Macy Hearne
July 30, 2025
5
out of
5
rating by Macy Hearne
"Kylie was fabulous clear concise and gave me great customer service. She's a Keeper Roy Hooker III :)"
We responded:
"Macy - Thank you for taking the time to share you experience with Kylie. I agree with you she is certainly a Keeper! With years of experience she is one of the best at customer service. "
David Lanaux
July 29, 2025
5
out of
5
rating by David Lanaux
"Kylie and Melissa are the best to work with. I’ve been insuring with them for over 35 years. Roy Hooper is consistent with service and questions answered. I highly recommend them."
We responded:
"David - Wow! Thank you for your years of loyalty and expressions for Kylie and Melissa. They are great members of our Team always giving 100% to help our clients."
Vinnie Ears
July 29, 2025
5
out of
5
rating by Vinnie Ears
"Melissa W was extremely friendly and helpful to me when I was reviewing my homeowners policy. I highly recommend working with her."
We responded:
"Vinnie, thank you for your kind words for Melissa. Melissa has years of experience with State Farm and her love for our clients has never changed."
Julie Brown
July 24, 2025
5
out of
5
rating by Julie Brown
"Melissa Weill, Account Manager, is THE BEST!!!! Honest, forthright, and a great person."
We responded:
"Julie, thank you for sharing about one of our great staff members. Melissa has set the bar high for serving and taking great care of our clients. I agree with you - she is a great person. "
Sarah Delvalle
July 23, 2025
5
out of
5
rating by Sarah Delvalle
"I've worked with Denise at State Farm Insurance for years and she continues to out do herself on every occasion. She always go out of her way to help. Great Service. Sarah Del Valle"
We responded:
"Sarah, thank you for the wonderful comments you gave Melissa. She is truly one of the great professionals in our business. Her goal, as well as our entire agency, is to work with and assist our clients with their question, concerns, needs and exposures in their insurance needs. With over 30 years of experience with State Farm Melissa's approach to taking care of our clients just continues on the path of truly caring for our clients and helping them in every way possible."
Nancy Heck
July 21, 2025
5
out of
5
rating by Nancy Heck
"Denise is a great agent. Whenever you need something she gets it to you as soon as possible, you never have to wait on her. Wish all agencies had a Denise."
We responded:
"Thank you for taking the time to share about your experience with Denise. She is truly one of the Best! She has decades of experience with State Farm and is the "go to" person for so many staff and assistants. Thank you for your business and know that you are appreciated."
Tim DeShane
July 21, 2025
5
out of
5
rating by Tim DeShane
"Kylie helped me switch my coverage from State Farm in Michigan to Florida. All went very well with help from Kylie."
We responded:
"Tim - thank you for your review. Kylie' focus is to take care of our clients in the best way possible. Moving has enough challenges without adding another one with your insurance. Please stay in touch with us for any other questions or concerns."
Wendy Swanhart
July 18, 2025
5
out of
5
rating by Wendy Swanhart
"I have been a customer for about 40 years! Denise is the utmost professional and helps a ton with all our car and insurance needs! Thank you!"
We responded:
"Wendy - I agree Denise is the utmost! She has over 40 years with State Farm serving and taking care of our clients. Thanks for your kind words."
Tony Yglesias
July 14, 2025
5
out of
5
rating by Tony Yglesias
"Kylie and Shelby are awesome, 5 star service. At 61 years old I have been a lifetime client of State Farm. Employees like Shelby & Kylie are the reason. Theur professionalism and expertise are unparalleled. Moving from Tampa I have kept the Roy Hooker office as my insurance agent because of the people that work there."
We responded:
"Thank you, Tony, for your wonderful feedback! I'm glad to hear that Shelby's professionalism and expertise have made such a positive impact on your experience. It's fantastic to know that our team has earned your loyalty over the years, even after your move from Tampa. We're here for any of your insurance needs, so feel free to reach out anytime!"
Kevin
June 18, 2025
5
out of
5
rating by Kevin
"I inquired online for auto insurance and was called the following day by Kylie. I provided her my current coverages and immediately received a quote with better coverages for a great annual savings. Scheduled appointment to make a change to State Farm, which was an extremely simple process. I would highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Janice Quinn
June 11, 2025
5
out of
5
rating by Janice Quinn
"I had a fantastic experience working with Kylie Sutton for my insurance needs. From the beginning, she was incredibly knowledgeable, patient, and thorough in explaining all my options. What really stood out was her genuine dedication to finding the best coverage at the most affordable rate. Ms. Sutton was always responsive to my questions, no matter how small, and made the entire process smooth and stress-free. Her professionalism and friendly attitude made a real difference, and I felt confident that I was in good hands throughout. I highly recommend Ms. Sutton to anyone looking for a trustworthy and attentive insurance agent. Exceptional service from start to finish!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Asghar Husain
May 28, 2025
5
out of
5
rating by Asghar Husain
"Kylie was very responsive and professional in facilitating a claim we had submitted and following up with the Adjustors team."
We responded:
"Thank you, Asghar, for sharing your experience! I'm glad to hear that Kylie was responsive and professional in assisting with your claim and coordinating with the team. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out to our office."
robert Poprawski
May 23, 2025
5
out of
5
rating by robert Poprawski
"Melissa is great. Thanks for the help."
We responded:
"Thank you Robert for sharing about Melissa. I agree she is great as she works hard to take care of our clients. Thank you for allowing us to help you with your insurance needs."