State Farm® Insurance Agent Roy Hooker III
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pamela Allison
May 2, 2025
5
out of
5
rating by Pamela Allison
"I had a claim for fixing my car back on Christmas/New Years time and State Farm (Roy Hooker III) was amazing - efficient and quick, and fast to get everything paid. Then last month, my condo HOA sent notice of a special assessment for Hurricane Milton damage (I had no damage but the other 24 buildings did). I asked State Farm if my condo property insurance helped in this case. Within 2 days they had cut a check for ... well, no need to get too detailed, ... right? Melissa and the claims people were so helpful and FAST! And let me tell you, I had taken money out of my retirement account to pay that assessment, and they helped so much! I can't tell you the relief, to get help, but also to deal with helpful, friendly, efficient insurance staff! THANK YOU, STATE FARM!"
We responded:
"Thank you so much for your kind words! It truly means a lot to hear that both our auto and property claims teams were able to step in quickly and help when you needed it most. I’m so glad Melissa and the rest of the team made the process smooth and stress-free— We’re always here to support you, and it’s a privilege to be your agent. Don’t ever hesitate to reach out if you need anything!"
V B-R
April 21, 2025
5
out of
5
rating by V B-R
"I have worked with Shelby on different cars, she is great. Shelby gets back to me very quickly on anything I ask of her."
We responded:
"Thank you for taking the time to share. Shelby cares greatly for our clients and adds a professional touch to all that she does. We also thank you for the opportunity to assist you with your insurance needs."
Ralph Lambert
April 17, 2025
5
out of
5
rating by Ralph Lambert
"I was looking for an elevation certificate that I had done for FEMA many years ago. My house was flooded in Helene and many of my records were lost. Now that I’m trying to make my house livable again and getting permits , the city of Tampa requires that I have that certificate. I remembered that Roy Hooker- State Farm Insurance was where I paid my flood insurance to. I called their office and spoke with Shelby Evan’s. After explaining my needs she researched my account and found the certificate from 2017. I cannot praise her enough. She was wonderful. The office is very fortunate too have such a pleasant and efficient member of their staff. Thank you again Shelby."
We responded:
"Mr. Lambert, I am so sorry to hear about your home and everything you are having to go through. I am certainly pleased that we were able to help you. Shelby is one of those rare people that just "will not give up", thank you for the kind comments. I hope all goes well for you now, and Thank You for allowing us to assist you with your insurance needs."
KANDI BYRD
March 21, 2025
5
out of
5
rating by KANDI BYRD
"Account Manager, Denise Duck is an absolute pleasure to work with. 98% of the time she ALWAYS has the answers to our question but if she doesn't I can promise you will have a call back within a business day. I have been dealing with Denise and State for for approx 30 years or more. Roy Hooker, Denise and staff are always great to deal with!"
We responded:
"Kandi - thank you for the wonderful response for Denise. She is one of our great TREASURES. With over 40 years with State Farm, she is the "go to" person for many staff people. Our first and foremost goal is to always do our best to take care of our clients. Thank you for your faithfulness to our agency and State Farm."
Diana H
March 15, 2025
5
out of
5
rating by Diana H
"I have worked with this office for 30 plus years. They have provided my home and car insurance. Denise Duck has been extremely helpful when discussing home owner insurance changes to my policy. She is very professional and knows this industry inside and out. I would high recommend Denise to help you with all your insurance needs."
We responded:
"Diana thank you for sharing with us the outstanding work that Denise has done for you. Wow! over 30 years with our agency - that is deeply appreciated. Denise is one of the finest professionals in our business that I know. She has over 40 years of State Farm experience and has only one goal - to take care of our clients. Again Thank you for the opportunity to assist you with your insurance needs."
Jairo A Cardona
March 13, 2025
5
out of
5
rating by Jairo A Cardona
"I can’t say enough great things about Melissa Weill, Account Manager at State Farm - Roy Hooker. She was able to save me $3,000 per year on my car insurance while also improving my overall coverage. What really stood out was her comprehensive approach—she took the time to understand my lifestyle, career changes, assets, and liabilities to build a well-rounded insurance package that truly protects me. She also identified areas where I was overpaying with other carriers, such as my umbrella policy, personal items coverage, and home insurance. By switching to State Farm, I not only got better coverage but also additional savings on my auto policies. I've worked with many agents over the years, but Melissa’s attention to detail and genuine care for my financial well-being set her apart. She goes beyond just selling policies—she’s a true advisor. If you’re looking for someone who will take the time to understand your needs and find the best solutions, I highly recommend Melissa! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Jairo - THANK YOU for such an outstanding review of Melissa! She is truly one of the finest professionals I have known. Melissa's understanding and approach to our clients is to "never sale" a product but to take the time to help our clients understand their exposures and find the coverages they can afford, need and want. We look forward to building on our relationship with you over the coming years."
Sarah Delvalle
March 12, 2025
5
out of
5
rating by Sarah Delvalle
"Melissa is awesome. Has an eye for details and provides solutions to help meet your needs. She spent the necessary time with me to assist with any questions I had. Thank you for all that you do. State Farm insurance is great."
We responded:
"Sarah, thank you for the wonderful comments you gave Melissa. She is truly one of the great professionals in our business. Her goal, as well as our entire agency, is to work with and assist our clients with their question, concerns, needs and exposures in their insurance needs. With over 30 years of experience with State Farm Melissa's approach to taking care of our clients just continues on the path of truly caring for our clients and helping them in every way possible."
Scott Arnold
March 11, 2025
5
out of
5
rating by Scott Arnold
"Melissa and the team have done a great job with my complex insurance needs. I am grateful that I converted to Roy Hooker Team as my State Farm team (honestly, my other one didn't hold a candle to this team). 5 Stars!"
We responded:
"Hey Scott, Thanks a lot for the awesome review! I'm really glad Kylie and the team could help with your complex insurance needs. If you ever need anything else, we're here for you! - Roy Hooker III - State Farm Insurance Agent, Tampa, FL"
Resilient Lotus
March 10, 2025
5
out of
5
rating by Resilient Lotus
"Melissa was very professional, helpful and kind while informing me of my options in auto insurance! Truly thankful as a client!"
We responded:
"Resilient thank you for taking the time to share your experience with Melissa. She is truly one of the great account mangers State Farm. Our goal is to help our clients understand the options that are available and select the ones they feel are best for them. Roy"
William Chiles
March 6, 2025
5
out of
5
rating by William Chiles
"Amazing staff!!"
We responded:
"William thanks for the awesome comment! With over 55 years with State Farm, I have learned that our clients are first and foremost in all that we do. Please let us know if there is anything else we can do for you, and Thank you for allowing us to help serve your insurance needs. Roy "
RC
March 3, 2025
5
out of
5
rating by RC
"We are always very happy with the staff at Roy Hooker State Farm! They are always very attentive and quick to respond! I love working with this group! Just spoke with Shelby today, and she took good care of me! :)"
We responded:
"Thank you for leaving such a nice review for Shelby. She really cares about our clients and always wants to respond as quickly as possible. Thank you again for allowing the privilege of assisting you with your insurance."
Andre Thomas
February 25, 2025
5
out of
5
rating by Andre Thomas
"Kylie Sutton was so helpful and kind. She made it easy to complete the policy purchase. Thank you!"
We responded:
"Thank you Andre for leaving us a review. Kylie has many years of experience and does an outstanding job of taking care of our clients."
Vonnie Wallace
February 13, 2025
5
out of
5
rating by Vonnie Wallace
"You are awesome ! Always ready to assist with the very best advice needed!"
We responded:
"Thank you, Vonnie, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Melissa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Joe
February 10, 2025
5
out of
5
rating by Joe
"I've been dealing with Denise for the past 30 + years. She is always very helpful and goes out of her way to make sure she answers all of my questions whether on my car or home. I recently text her with a driving school certificate and I was not sure if she needed the original copy. She responded right away letting me know she received the text and did not need the original . Thanks Denise for all you do for me."
We responded:
"Thank you for leaving us such kind feedback, Joe! I’m glad to hear that the entire team, especially Kylie, was able to provide you with the support you needed. Kylie prides herself in going above and beyond for our customers, and we’re glad to hear that she was able to give you the support you need! – Roy "
Dorene Murphy
January 22, 2025
5
out of
5
rating by Dorene Murphy
"Kylie was very delightful and friendly. Would recommend speaking with her."
We responded:
"Thank you for your kind words, Dorene! Kylie is an absolute delight to work with, and I’m thrilled to hear that you had such a positive experience with her. Thank you for your recommendation, and we look forward to serving you again! – Roy "
Jeanne Sutton
January 21, 2025
5
out of
5
rating by Jeanne Sutton
"Great news from my agent that I’ll be saving mo why on my premium- yay!! Thank you Kylie"
We responded:
"Thank you, Jeanne, for leaving our team such a glowing review! We’re thrilled to hear that you had a great experience with our office, and that Kylie was able to create a memorable experience, highlighted by the savings. Please feel free to reach out to our team at any time! – Roy "
Olin Shivers
January 17, 2025
5
out of
5
rating by Olin Shivers
"Melissa did a great job of guiding me through the process of finding the status of my hurricane claim and updating my contact information with the carrier. Responsive and professional."
We responded:
"Thank you so much, Olin, for your kind words! We’re very pleased to hear that Melissa was able to provide you with the guidance you needed. Melissa is an incredible asset to our team, and we greatly appreciate your five-star review. We look forward to serving you again in the future! – Roy"
Susan O
January 16, 2025
5
out of
5
rating by Susan O
"I highly recommend this agency. I have used them for agent for over 30 years for all my insurance coverage. I also started both my children with them and they too are still with them, which has been 20 years plus. Melissa has always been my personal favorite to help me with anything I need. She takes the time to help me and explains things to me. She has provided exceptional service every time I have needed her assistance. It’s comforting to know that things will always be handled properly and professionally. She has always been available when I have needed her, or calls me right back if she’s not available at that time. Great customer service and very pleasant to interact with. She’s the best."
We responded:
"Thank you for leaving us such a wonderful review, Susan! It’s been a pleasure to serve as your insurance provider for the past 30 years, alongside supporting your children with their insurance for 20 years. I’m so glad to hear that Melissa has been able to assist you, providing exceptional service at every turn. Our team is thrilled to hear that your experience with our office has been one highlighted by exceptional service and timely responses. Your recommendation and trust mean the world to us – thank you for being a continued member of our family here! – Roy Thank you for leaving us such a wonderful review, Susan! It’s been a pleasure to serve as your insurance provider for the past 30 years, alongside supporting your children with their insurance for 20 years. I’m so glad to hear that Melissa has been able to assist you, providing exceptional service at every turn. Our team is thrilled to hear that your experience with our office has been one highlighted by exceptional service and timely responses. Your recommendation and trust mean the world to us – thank you for being a continued member of our family here! – Roy "
Geoff G
January 16, 2025
5
out of
5
rating by Geoff G
"It is always a pleasure to talk with Melissa Weill. She is courteous, patient, and takes her time to look at options for coverage. A stellar example of what customer service should be."
We responded:
"Thank you for your glowing review, Geoff! We’re delighted to hear that you had a fantastic experience with Melissa. We agree – Melissa is an exemplar of great customer service, and we’re thrilled to share your kind feedback with her. Thank you for choosing us and taking the time to share your thoughts. – Roy"
Cynthia Hovey
January 16, 2025
5
out of
5
rating by Cynthia Hovey
"Very helpful and pleasant."
We responded:
"Thank you for your five-star review, Cynthia! Our team works hard to make the insurance process as seamless as possible, and we’re glad to hear that your experience was both helpful and pleasant. Thank you for making our day! – Roy "
John Brown
January 14, 2025
5
out of
5
rating by John Brown
"Just want to take a moment to thank Melissa for explaining our homeowner policy even after 50 plus years with State Farm and back to back hurricanes we're still in the learning stage with questions. Melissa took the time with patience, a friendly and always professional attitude. She's a "Good Neighbor". Thank You"
We responded:
"Thank you so much for the five-star review, John! It’s fantastic to hear that you had a positive experience with our team, and I’m especially glad that Melissa was able to help you thoroughly understand your insurance plans. Our team strives to listen and personalize our services, so that we may meet your needs. Your feedback is greatly appreciated, and we look forward to serving you in the future. Thank you for being a Good Neighbor and a member of our State Farm family! – Roy"
Joe Hunt
November 14, 2024
5
out of
5
rating by Joe Hunt
"Everyone at this agency is knowledgeable and helpful, but Kylie Sutton went above and beyond to help us with a USCIS request. She gave us what they needed and very promptly, too. Thank you Kylie - you are appreciated!"
We responded:
"Thank you for leaving us such kind feedback, Joe! I’m glad to hear that the entire team, especially Kylie, was able to provide you with the support you needed. Kylie prides herself in going above and beyond for our customers, and we’re glad to hear that she was able to give you the support you need! – Roy "
Steve Forehand
July 26, 2024
5
out of
5
rating by Steve Forehand
"Melissa Weill and Shelby Evans are wonderful to work with. Both are knowledgeable about products and have great follow-up resolving issues."
We responded:
"Hi Steve! Thanks a lot for your awesome review! I'm really happy to know that Melissa and Shelby provided you with such knowledgeable and attentive service. They truly are great at what they do! If you ever need anything else, feel free to reach out. - Roy Hooker III - State Farm Insurance Agent, Tampa, FL"
Kevin Carroz
February 28, 2024
5
out of
5
rating by Kevin Carroz
"Kylie was very informative and helpful when transferring my auto insurance to State Farm. Thank you!"
We responded:
"Kevin, thank you! We appreciate you taking the time to leave a shout out for Kylie. Please don't hesitate to reach out if you need anything."
Jose Rosario
January 29, 2024
5
out of
5
rating by Jose Rosario
"I had to tweak my insurance coverage, and Melissa Weill made the whole process so fast and very delightful. She is definitely a great worker and a very nice person."
We responded:
"Jose, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Melissa cares a lot about our customers."